Dear Valued Guests,
We are very excited to be welcoming our guests back for the exciting gaming, delicious dining, exceptional accommodations, and overall fun to which our guests have become accustomed. As we work through our Phased Reopening Plan, the health and safety of our guests, team members, and all Tribal Members remain of the utmost importance.
To that end, during the temporary closure, and in following guidelines provided by the CDC, local, state, federal and tribal authorities, we have made a series of improvements and policy updates to help ensure the safety of all who come out to relax and enjoy themselves at Ute Mountain Casino Hotel.
- Plexiglass is at registers where you may conduct a transaction with one of our Team Members.
- Gaming machines also have Plexiglass dividers for your safety.
- Additional Hand Sanitizer stations are being provided throughout the property.
- Hotel rooms and suites have been thoroughly cleaned and sanitized during the temporary closure.
Moreover, we have been working on numerous fantastic improvements during the temporary closure, about which we are so excited to share with you!
- Our brand-new sportsbook is called Ute Mountain Sportsbook! Opening soon! It’s coming out beautifully and we know our guests are going to enjoy immersing themselves in the live sports action while enjoying real-time wagering via our new app.
- How may we be of service? Please come visit us at our newly remodeled Mountain Rewards Club where we stand ready to make your visit extra special.
NEW CASINO HOURS OF OPERATION:
Starting March 3rd CASINO HOURS are as follows:
8am – Midnight
TABLE GAMES HOURS OF OPERATION & GUIDELINES:
Each table has Plexiglass dividers and masks must be worn by Players/Customers at all times while at the table games.
12pm noon – Midnight
*Hours vary for individual restaurants, Mountain Rewards Club, etc., and can be found in the FAQ below as well as on the website.
BINGO REMAINS TEMPORARILY CLOSED
MOUNTAIN REWARDS CLUB HOURS OF OPERATION & GUIDELINES:
8am – Midnight
Masks must be worn by Players/Customers at all times, as well as practicing social distancing.
There will be a limit of 8 people inside of the Mountain Rewards Club area at a time.
HEALTH & SAFETY GUIDELINES
|WEAR FACE COVERING|
Face coverings will be required for all guests and employees
Upon entry, temperatures will be checked.
|MAINTAIN PHYSICAL DISTANCE|
Please keep a safe distance from those not in the group that came with you to the property.
|ENHANCED CLEANING PROCEDURES|
Increased and continual cleaning and disinfecting will occur throughout the property.
|SMOKING AND TOBACCO PRODUCTS|
To help provide a healthier environment for our guests, we are now a Non-Smoking casino. All Tobacco products, Chewing Tobacco and Vaping products will no longer be allowed anywhere on the property. There will, however, be designated smoking areas outside of the casino for guests.
Kuchu’s Restaurant is now open 7 days a week from 8am to 9pm. The Buffets will remain temporarily closed until further notice. The Casino Snack Bar will also remain temporarily closed. The Food Court at the Travel Center is now open 7 days a week from 11am to 9pm.
FREQUENTLY ASKED QUESTIONS
Am I required to have my temperature taken prior to entering Ute Mountain Casino Hotel?
Yes, and everyone will need to come in through the main hotel entrance.
Am I required to wear a mask?
Yes, masks are required to be worn at all times by guests and team members while in all venues on property.
Will you be limiting capacity?
Yes, we will be operating at a limited capacity of 35% when we reopen. In the event a line develops, we appreciate your patience during this challenging time.
How frequently will machines be cleaned and sanitized?
As soon as we have seen machines being used we will be wiping them down throughout the day.
Can I still smoke inside the Casino?
No, in an effort to provide a healthier environment we are going non-smoking property-wide. There will be designated smoking areas for guests that are outside of the casino.
All Tobacco, Chewing Tobacco, Vaping products and Cigars will no longer be allowed anywhere on the property.
Will the restaurants be open?
Kuchu’s Restaurant is now open 7 days a week from 8am to 9pm. The Buffets will remain temporarily closed until further notice. The Casino Snack Bar will also remain temporarily closed. The Food Court at the Travel Center will open for food service on March 3rd.
- Kuchu’s Restaurant – NOW OPEN 7 Days a Week from 8am to 9pm.
- The SNACK BAR is CURRENTLY CLOSED (The hours for the Snack Bar for reopening are TBD)
- Food Court at our Towaoc Travel Center is now open 7 days a week from 11am to 9pm.
Will Buffets like the Seafood & Prime Rib Buffet ever open again?
Yes, we fully anticipate reopening our delicious Buffets when it is safe to do so. Please subscribe to our email newsletter (below), follow us on social media, and check back at our website for the latest updates.
What if I have a betting ticket that I wasn’t able to cash, prior to the temporary closure?
We will be allowing all tickets to be cashed in.
What about the giveaways and promotions?
All previous promotions and giveaways were canceled when we suspended operations. We will have more exciting promotions for you to join in on when we reopen.
Are the Travel Centers still open?
Yes, for your convenience both of our Travel Centers remain open 5am to 9pm.
Is the RV Park open?
The Sleeping Ute RV Park opens April 5th with similar enhanced sanitization procedures in place. We stand ready to serve you.
I had a Hotel reservation for dates when you were closed.
Reservations for stays during our closure were automatically canceled and fully refunded. We will work closely with you to reschedule your hotel stay once we reopen on a month-to-month basis.
How do I get a copy of my WIN/LOSS statement for my Taxes?
To obtain a WIN/LOSS statement in person, please visit the Mountain Rewards Club and one of our Team Members will be happy to help you. When doing so, please provide your Player’s Card and photo identification.
Stay Connected & Informed
As new information becomes available we will communicate through our website, email, and our social media channels. If you haven’t already, be sure to like us on Facebook and follow us on Instagram and Twitter, plus subscribe to our email newsletter for the latest updates.